About the experience
What can I expect from this experience?
This immersive exhibition invites you to discover or rediscover ‘The Little Prince’ from a new perspective. Saint Exupéry's watercolours and words come to life on the floors and walls, transporting us to a world where imagination knows no bounds. Roses, foxes and snakes talk, and we travel from desert to meadow, from planet to planet without the slightest difficulty, for neither time nor space seem to have any hold over us.
Does the experience take place in an indoor or outdoor venue?
It takes place in Phoenix des Lumières, an indoor venue.
Where is the Phoenix des Lumières?
The exhibition is located at Phoenix des Lumières, Phoenixplatz 4, 44263 Dortmund.
Is there parking available?
There are various public and third-party parking facilities in the immediate vicinity of Phoenix West. The parking spaces on Konrad-Zuse-Straße and the parking garage on Phoenixplatz do not belong to Phoenix des Lumières, but can be used by our guests for a fee. For free parking, we recommend using the public parking spaces on the surrounding streets.
How long does the experience last?
The tour lasts an average of 50 minutes.
Buying tickets
What payment methods can I use to buy my tickets online?
You can pay by credit card, Apple Pay, Paypal or Google Pay.
The date I want is sold out. Can I buy tickets on site?
Priority is given to buying tickets online. You can buy tickets on site, subject to availability.
How do I know if my order has been successful?
Once payment has been made, you will receive an email confirming your purchase. If you have not received an email, please contact us at hello@feverup.com
Do I have to print out my ticket?
No, you can present your tickets on your smartphone.
Can I transfer my tickets to another person?
Yes, you can transfer tickets to another person free of charge. Simply tap "Transfer Tickets" on your ticket in the Fever app. Please contact us if you need further assistance. Please also remember to include your ticket order number.
I can't find my ticket. What can I do?
You can find your ticket in the Fever app, in the "Tickets" section. If you haven't yet installed the app, you can find it in the confirmation e-mail. If you still can't find your ticket, please contact us at hello@feverup.com
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 24 hours before the start time of your experience. Refunds are not allowed under any circumstances.
I won't be able to attend the reserved time slot, can I come to the one before or the one after?
It is possible to enter 30 minutes before or after the reserved time slot. If you arrive at a time slot other than that shown on your tickets, you will be refused access.
I cannot log in with my t-online.de email, what can I do?
We are experiencing an issue throughout Germany with t-online.de emails, as users aren't receiving login codes or our confirmation emails. For this reason, please log in with a different email address, i.e., a different domain, or use a different type of account, such as Facebook or Apple
Ticket types
Who is eligible for the family rate?
The family rate is available for 2 adults + 2 young people (aged 5 to 17).
Is there a discount for 65+ and accompanying persons?
There is a reduced rate for 65-year-olds. However, there is no special rate for accompanying persons, so you can choose our adult rate. Severely disabled people with the code B or H are entitled to take an accompanying person with them.
I'd like to visit the Phoenix des Lumières as a group. How do I make my reservation?
If you would like to visit with a group of 15 people or more, please book via this link or send a request to gruppen@phoenix-lumieres.com
Access to the event
Is there an age requirement?
Due to the noise and lighting effects, we advise against visiting with children under 2 years of age. Children under 5 can enter free of charge.
Are there accessible toilets?
Yes, there are toilets available at the venue
Is seating available in the exhibition areas?
Seating is available at the Phoenix des Lumières.
Is the venue accessible to people with reduced mobility?
Le Phoenix des Lumières is accessible to people with reduced mobility, with the exception of the stands in the main hall, but this will not prevent you from fully enjoying the experience. Wheelchair access is available on site. Our reception staff will be happy to help if you need assistance
Are the exhibits suitable for people suffering from epilepsy and/or vertigo?
Due to the effects of light, the exhibits may present risks for people suffering from epilepsy or vertigo.
Do you offer carer tickets?
Yes, if the person being cared for presents a proof including the remark "B" or "H", the carer receives a free ticket at our ticket counter.
Can I bring animals? Are service dogs allowed?
Unfortunately, pets are not allowed. Service dogs are allowed upon presentation of proof.
Is coat check available?
For coats, smaller backbacks or other items we offer lockers which are free of charge. Coins for the lockers are provided by the welcoming team.
Can I bring a suitcase to the Phoenix des Lumières?
Lockers are available at the Phoenix des Lumières for your medium-sized bag. Suitcases are not permitted.
Can I bring a stroller?
Strollers are prohibited for safety reasons. We recommend you bring a baby carrier. A limited amount of strollers can be left in the locker area.
Is there a Lost & Found?
Yes, "Lost & Found" is managed by our welcoming staff and our security services.
Can I take photos and videos of the exhibition?
Yes, when taking photos, please make sure not to disturb other visitors. Tripods and professional accessories are not permitted
Is there a store?
Yes, there's a store where you can buy souvenirs.
Is there a bistro or restaurant?
Yes, there is a bistro where you can get various hot and cold drinks as well as food.
What are the prohibited items at the experience? Can I smoke or vape?
It is not allowed to smoke on our site except on the terrace by the bistro. Weapons of any kind are not allowed. It is not allowed to bring your own food.
A journey through the poetic work of Saint Exupéry
An experience for all dreamers,
young and old
Cutting-edge technology, guaranteed immersion
